1. 30-Day Return Period

Eligible return requests should be submitted within 30 days of delivery.

Return requests received after 30 days may not be accepted unless required by applicable law or otherwise approved by Zeus Kratom.

2. Eligible Returns

To qualify for a standard return, products should generally be unopened, unused, and in their original packaging.

The product should be returned in substantially the same condition in which it was received.

Proof of purchase, such as an order number or purchase confirmation, may be required.

3. Opened or Used Products

Due to health, hygiene, safety, and product integrity considerations, opened or used consumable products are generally not eligible for standard returns.

Exceptions may be considered when a product arrives damaged, defective, incorrect, or when another verified issue exists.

Please contact our support team before disposing of any product related to a return or refund request.

4. Damaged or Defective Products

If your order arrives damaged or appears defective, please contact Zeus Kratom as soon as possible after delivery.

We may request:

• Your order number
• Photographs of the damaged product
• Photographs of the shipping package
• A brief description of the issue

After reviewing the claim, we may provide a replacement, refund, store credit, or another appropriate resolution.

5. Incorrect Products

If you receive a product different from the product listed on your confirmed order, please contact us promptly.

Once the issue is verified, Zeus Kratom may arrange a replacement or refund at no additional cost to the customer.

6. Missing Items

If an item appears to be missing from your order, contact our support team with your order number and information about the missing item.

We may review fulfillment and shipping records before issuing a replacement or refund.

7. Non-Returnable Items

Unless required by applicable law or approved by Zeus Kratom, the following items may not qualify for return:

• Products returned more than 30 days after delivery
• Opened or substantially used consumable products
• Products damaged after delivery through misuse or improper storage
• Products without reasonable proof of purchase
• Items marked as final sale or non-returnable at the time of purchase
• Promotional or complimentary products where no purchase price was paid

8. How to Request a Return

Before sending any product back, contact Zeus Kratom customer support at:

support@zeuskratom.com

Please include your order number, the product involved, and the reason for your return request.

If your return is approved, our support team will provide applicable return instructions.

Products sent without prior authorization may experience delays or may not qualify for a refund.

9. Return Shipping Costs

For standard returns that are not caused by an error by Zeus Kratom, return shipping costs are generally the responsibility of the customer.

If a return is approved because Zeus Kratom shipped an incorrect, damaged, or defective product, we may cover reasonable return shipping costs or provide alternative instructions.

10. Refund Processing

Once an eligible return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the order whenever reasonably possible.

Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

11. Original Shipping Charges

Original shipping charges are generally non-refundable unless the return results from an incorrect shipment, damaged product, defective product, or another issue for which Zeus Kratom accepts responsibility.

12. Replacement Orders

In certain circumstances, Zeus Kratom may offer a replacement instead of a refund.

Replacement eligibility depends on product availability and the circumstances of the claim.

13. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before they enter fulfillment.

Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.

14. Refused or Undeliverable Packages

Packages returned to Zeus Kratom because they were refused, unclaimed, or undeliverable will be reviewed after they are received back.

Any approved refund may exclude original shipping charges and additional carrier costs when permitted by applicable law.

15. Packages Marked Delivered

If carrier tracking shows that your order was delivered but you cannot locate the package, please check with household members, neighbors, building management, your mailbox, and other possible delivery locations.

You may also contact the shipping carrier and Zeus Kratom support. We will review available shipment information and assist where reasonably possible.

16. Abuse or Fraudulent Claims

Zeus Kratom reserves the right to reject return, refund, replacement, or credit requests where there is reasonable evidence of fraud, abuse, repeated misuse of this policy, altered products, or false information.

17. Shipping Policy

For additional information about shipping, tracking, restricted locations, delivery issues, and carrier delays, please review our Shipping Policy .

18. Terms & Conditions

Purchases made through Zeus Kratom are also subject to our Terms & Conditions .

19. Changes to This Policy

Zeus Kratom may update this Returns & Refunds Policy from time to time to reflect changes in our operations, products, legal obligations, or customer service procedures.

The policy published on this website will represent the current version.

20. Contact Us