1. Order Processing

Orders are reviewed and processed after successful payment authorization. Certain orders may require additional verification before shipment.

Processing may take longer during weekends, holidays, high-volume periods, promotional events, or when additional customer information is required.

An order is not considered shipped until it has been accepted by the applicable shipping carrier.

2. Shipping Within the United States

Zeus Kratom ships eligible products to permitted locations within the United States.

We reserve the right to decline, cancel, or refund an order when the destination is restricted, prohibited, unsupported by our carrier, or otherwise unavailable for delivery.

3. Free Shipping

Eligible orders of $80 or more may qualify for free standard shipping.

The order subtotal used to determine free-shipping eligibility is generally calculated after discounts and before any applicable taxes or additional charges unless otherwise shown during checkout.

Free shipping promotions may be changed, suspended, or discontinued at any time.

4. Shipping Charges

For orders that do not qualify for free shipping, available shipping charges will normally be displayed during checkout.

Shipping costs may vary depending on the order, destination, package weight, delivery service, and carrier availability.

5. Delivery Estimates

Any delivery date or transit estimate shown during checkout or provided after an order is placed is an estimate only and is not guaranteed.

Delivery times may be affected by carrier delays, weather, holidays, transportation disruptions, incorrect addresses, regional conditions, or other circumstances outside our reasonable control.

6. Tracking Information

When tracking information is available, it may be sent to the email address associated with the order after the shipment has been prepared or transferred to the carrier.

Tracking information may take additional time to update after the carrier receives the package.

7. Restricted Shipping Locations

Zeus Kratom does not ship kratom products to locations where shipment is prohibited or restricted under our current shipping and compliance requirements.

At this time, we do not ship kratom products to the following locations:

• Alabama
• Arkansas
• Indiana
• Louisiana
• Rhode Island
• Vermont
• Wisconsin
• Sarasota County, Florida
• San Diego, California
• Oceanside, California
• Alton, Illinois
• Jerseyville, Illinois
• Edwardsville County, Illinois
• Columbus, Mississippi
• Union County, Mississippi
• Ascension, Louisiana
• Franklin, Louisiana
• Rapides, Louisiana

Restrictions may be added, removed, or changed without notice when laws, regulations, carrier rules, processor requirements, or company compliance policies change.

It is the customer's responsibility to ensure that the products ordered may legally be received and possessed at the delivery location.

8. Age Requirements

Zeus Kratom products are intended only for customers who are 21 years of age or older.

We reserve the right to request age or identity verification before processing or shipping an order.

9. Accurate Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your name, street address, apartment or unit number, city, state, ZIP code, email address, and other order information carefully before submitting an order.

If you discover an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

10. Incorrect or Undeliverable Addresses

Zeus Kratom is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable shipping information supplied by the customer.

Additional shipping charges may apply if a package must be shipped again because an incorrect or incomplete address was provided.

11. Packages Returned to Sender

If a package is returned to Zeus Kratom because it was refused, unclaimed, undeliverable, or addressed incorrectly, please contact our support team.

Depending on the circumstances, we may offer reshipment or a refund in accordance with our applicable return and refund policies. Original shipping charges and additional carrier charges may not be refundable where permitted by law.

12. Lost or Delayed Packages

If tracking shows unusual delays or your package has not arrived, contact our support team so that we can review the shipment information.

Carrier investigations and claim processing may require additional time. Zeus Kratom may request reasonable information from the customer before providing a replacement, refund, or other resolution.

13. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, mailbox, household members, neighbors, building management, or other secure locations where the carrier may have left the package.

You may also contact the shipping carrier and Zeus Kratom support for assistance.

14. Damaged Shipments

If your order arrives damaged, please contact Zeus Kratom as soon as possible and provide your order information along with clear photographs of the package and damaged product when requested.

We will review eligible claims and determine an appropriate resolution according to the circumstances and our Returns & Refunds Policy.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible.

We cannot guarantee changes or cancellations once an order has entered fulfillment or has been transferred to the shipping carrier.

16. Returns and Refunds

For information regarding returns, damaged products, refunds, and eligible return requests, please review our Returns & Refunds Policy .

17. Changes to This Shipping Policy

Zeus Kratom may update this Shipping Policy when necessary to reflect changes to our services, carriers, shipping practices, legal requirements, or delivery restrictions.

The version published on this website will be the current version of this Shipping Policy.

18. Contact Us